Are you passionate about leading a team, do you have experiences and providing leadership and mentorship? Join our team at SAFE BPO as a Customer Service Representative and be part of a dedicated team committed to exceeding customer expectations.
As a Team Leader, you will play a crucial role in overseeing a team of Customer Service Representatives or Sales Representatives. You will be responsible for ensuring that our team provides outstanding service to clients across diverse industries, including health, energy, finance, loans, debt, solar, and more. If you thrive in a fast-paced environment, enjoy helping others, and have a passion for leading and developing a team, we want to hear from you!
Responsibilities
- Managing a Team
- Achieve monthly KPI
- Maintain a strong work ethic
- Follow policies and procedures
Must Have
- Associates Degree or Higher
- Good written & spoken English
- Time management skills
- Highly creative and autonomous
Nice to have
- Experienced as a Team Lead
-
Bi-lingual
- Knowledge of MS Word and Excel
- Strong analytical skills
Key Responsibilities:
- Lead, mentor, and motivate a team of Customer Service Representatives to achieve performance targets and deliver exceptional service.
- Monitor team performance, provide regular feedback, and implement strategies for continuous improvement.
- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
Collaborate with management to develop and implement policies, procedures, and training programs. - Analyze performance metrics and prepare reports to track team progress and identify areas for improvement.
- Foster a positive and inclusive team culture that promotes teamwork, professional growth, and a high level of engagement.
Packages
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Benefits
A full-time position
Attractive salary package.
Trainings
Excellent training program with certification on success
Opportunities
Promotions and appreciations
Bonuses
Commissions and bonuses on selective campaigns
