Are you passionate about delivering exceptional customer experiences and providing top-notch support? Join our team at SAFE BPO as a Customer Service Representative and be part of a dedicated team committed to exceeding customer expectations.
This role offers the opportunity to work with clients in diverse industries, including finance, loans, telecommunication, Order services and more. If you thrive in a fast-paced environment, enjoy helping others, and have a passion for delivering outstanding service, we want to hear from you!
Responsibilities
- Achieve monthly KPI
- Maintain a strong work ethic
- Follow policies and procedures
Must Have
- High School Diploma or Higher
- Good written & spoken English
- Time management skills
- Highly creative and autonomous
Nice to have
- Experience in call center industry
- Bi-lingual
- Knowledge of MS Word and Excel
- Strong analytical skills
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and courteous manner.
- Provide product information, troubleshooting assistance, and technical support as needed.
- Assist customers with account management, order processing, and billing inquiries.
- Document customer interactions and ensure accurate and thorough record-keeping.
- Collaborate with internal teams to address customer concerns and improve processes.
Packages
Benefits
A full-time position
Attractive salary package.
Trainings
Excellent training program with certification on success
Opportunities
Promotions and appreciations
Bonuses
Commissions and bonuses on selective campaigns
